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Phone: 239-628-3038
Quality Matters Mobile RV Repair
QM Survey
Stephanie Conner 
Accounts Payable & Receivable 
Promotional Marketing * Website



Gordon is a craftsman and does not rush through a job – it has to be done right or he can’t put his signature on it. Gordon wore many hats before he became an RV technician. As a child he worked the family farm. After high school he served in the military (Air Force & Navy). Gordon served in Vietnam and was in the Reserves for 18 years. He was a flight instructor, he worked on aircraft, and on farm equipment for John Deere. He sold horses and he was a farrier. He was a sheriff’s deputy and a diesel mechanic. In 1999 he schooled and tested as an RV technician and has remained in that trade ever since. Gordon’s hobby is learning to read and speak in Hebrew to better understand and teach the world’s bestselling book, the Bible.​

Esther Pannell
General Manager * Parts & Warranties 
Estimates & Insurance
Gordon Pannell
Senior Technician * “Talk to Tech” Diagnostic Call Center
Esther is what Gordon calls the “Spark Plug of the Establishment” She can burn her candle at both ends for days and still function. Esther is the youngest of twelve siblings, so it is quite natural for her to function in an ocean of motion. This ability is necessary to manage the fast paced and ever-changing schedule of Quality Matters mobile repairs. Esther has a love for art, music and animals, especially horses. Her hobbies include photography, writing and creating multi-media presentations.  


 Stephanie came on board when the work load of two territories had swamped our office productivity to a point of no productivity at all. With proficient calmness, Stephanie took accounts payable and accounts receivable out of intensive care and restored them to health. After that, she completely redesigned our website and marketing materials. Over time, Steph moved all the islands of disconnected stacks of data from hard copy on a desk to the CLOUD. Stephanie is also to be credited for our “On-Line Schedule” and “Progress Report” which has reduced the phone volume significantly and aided in increasing our office productivity. Stephanie works remotely from her home in Illinois.
Levi is the one of the Fur Kids. He is a Boston “Terrorist” that has an obsession to stalk and terrify lizards from dawn until dusk. The only distraction from the endless rounds he makes is to greet the UPS driver, as parts deliveries typically include doggie biscuits.  
Leah is the “Sweetheart” of the establishment. Don’t let her looks fool you. She often tries to convince delivery drivers that she is vicious, but they rarely believe her and give her a cookie anyway. Leah has sporadic periods of playtime, forced upon her by her Boston Terrorist brother, but most of the time, we find Leah “laying” in our way. It’s a bulldog thing. We have all learned to work around her.  
Jennifer Hayes
Customer Service & Office Manager

Jennifer is the most recent addition to our team. She is the voice you will hear when you call our office. Since Jennifer came on board, Esther does not have to burn her candle at both ends. She hit the ground with her feet running during the busiest season of the year (Snow Birds) and quickly figured out how to manage and improve the office flow. Jennifer’s hobby is running marathons, which explains why she is the perfect fit for the position she has filled. It takes a runner to keep the pace.