Warranties * Insurance Estimates * Customer Request Estimates
Quality Matters RV Repair, LLC
8031 Bayshore Road, North Fort Myers, FL 33917
NEW WARRANTY POLICY (Dealer * Manufacturer * Appliance * Component)
In previous years Quality Matters has spent countless, uncompensated hours processing warranty claims and waiting too long for payment from the warranty provider and the customer. It has turned out to be non-profitable and has overloaded our one man office. Therefore, our new payment policy for warranty work is the same as customer jobs. Payment is due at time of service for each trip it takes to complete warranty repairs. The technician will call the warranty provider to order the part. The time on the phone to the warranty provider to order the part is billed as labor. This includes the time on hold waiting for an available representative. This is done on site “On The Clock” If the warranty provider is closed at time of service, the clock will start again when the technician makes the call later. Once the part arrives, the tech will return to install it. The customer will pay the cost of the trip minus the authorized amount from the warranty provider. Quality Matters will return the part to the warranty provider in order to collect the authorized amount. If the customer would like Quality Matters to provide them with a detailed, itemized breakdown of the job from start to finish so they can submit a claim to a dealership or OEM for reimbursement, the fee is $25.00 to cover the paperwork process.
The warranty provider requires specific information on a claim submitted for review. Please click HERE for a printable form. Once the form is filled out with all the required data, it can be faxed, e-mailed or mailed in to our office.
The contract you signed with your Extended Warranty Provider dictates the type of coverage you have and the deductible. Extended Warranty providers do not pay shipping or disposal fees, and if you have service call coverage, they pay only one service call per claim. If parts are needed, a return trip is necessary and the 2nd trip is customer responsibility. Besides the deductible, the customer is responsible to pay anything not paid by the extended warranty provider. Due to the extra office time to submit the claim for payment, our labor rate for extended warranty is higher. Two-tech jobs are billed for the extra man, regardless of whether warranty pays for it. Warranty providers base their rates on shop work, where a 2nd technician is readily available for the time it takes to install the part. As a mobile service, we must pay an extra man for travel time and labor.
Payment Policy for Extended Warranty Claims: The technician will process the claim while on site for the diagnostic trip. The warranty provider will authorize whatever amount they will cover. The deductible and the amount they will not cover is to be paid to the technician at the time of the diagnostic trip. Parts will be ordered and a return trip will be scheduled once parts arrive. Once the job is complete, your signature from the warranty request form is attached to the claim & submitted to the warranty provider. Some warranty providers require a call from the RV owner to verify the work is completed to satisfaction before they will pay the claim.
Please click HERE for a printable form. Once all information is in hand, you can return to the online form or you can mail, fax or e-mail the printed form. Please be sure all text is legible on handwritten forms.
We are asked to do a lot of estimates for insurance companies and RV owners. All estimates require a trip to your RV - involving driving time, fuel and labor to inspect the damages, take photos, and collect data and measurements needed for parts, materials and supplies. Finally, in order to submit the estimate, it requires office personnel and resources to put the estimate in writing and submit it. Therefore, estimates are not free. Please note that estimates are a process. It takes time to make the calls and get feedback from vendors with part prices. Patience is needed as we go through the process.
CUSTOMER ESTIMATE REQUESTS:
We do non-insurance related estimates for the customer. We require a prepaid diagnostic fee that will cover the service call and minimum one hour fee. If any temporary repairs are made on the diagnostic trip, they are billed to the customer, due upon receipt of invoice, and an estimate for repairs will be provided as soon as it is ready.
Our office will submit insurance estimates with supporting photos to Insurance providers. Our minimum Insurance Estimate Fee is $300.00 and must be prepaid. The fee is to cover the service call and minimum one hour for the diagnostic trip as well as the labor time to get prices and availability on parts and materials. If temporary repairs are made on the diagnostic trip, any labor time over the first hour and any parts used for the repair are billable to the customer even if the insurance claim is rejected. The prepaid diagnostic fee will be on the estimate and will be included for compensation from the insurance provider. Any temporary repairs and materials are also on the estimate. Typically, the only out of pocket expense to the RV owner is the deductible and any depreciation calculated by the insurance provider.
Once the claim is approved and paid by the insurance provider, the RV owner is to prepay Quality Matters the remainder of the deductible if it is higher than the prepaid diagnostic fee, as well as all of the parts and shipping fees and half of the labor. The parts are then ordered and the job is scheduled after all parts are in. The balance of the job is due at time of completion.